Staff Tech Help

Last Updated: 6/22/2023 8:59 PM

Please contact the Technology Helpdesk to request support.


2-Step Verification

Before you Begin:

  • If you have an iPhone:
  1. Get the Google app from the App Store
  2. Sign in with your Google Account
  • If you have an Android phone:
    1. Open the Settings app on your phone
    2. Tap Accounts, then Add Account
    3. Select Google and sign in with your District Account



Step 1:  Start 2-Step Verification Process


Step 2: Use Your Phone as Second Sign in

  • Ensure your phone is listed (as shown below.) If it is not, then please go back to the Before You Begin section of this article and follow the instructions for your type of phone.

Use your phone

  • Follow the instructions on your Screen and on your phone to finish setting up 2-Step Verification on your phone. 

Optional: If you do not have or do not wish to use a smartphone, click on Show More Options at the bottom and select Text Message or Voice Call. You will then be prompted for a phone number.

Show More Options Window

Step 3: Add a Backup Option 

If you lose your Cell phone or your second step is unavailable, you'll need a backup option to help you get in to your account.  You Must choose one of these options to complete the Setup. 


Option 1:  Setup up secondary Number

  • Enter a secondary number, not the cell phone just used, into the area provided. This can be a home line, second Cell Phone, or desk phone if you have one. 
  • Follow the instruction on your screen to Verify the backup phone number works.


Option 2: Create a List of Backup Codes 

Backup codes are one-time passcodes that you can use to sign in when you're away from your phone. Each code can only be used once.

  • Click "Use Another Backup Option"
  • Either Print or Download the randomly generated code provided and Store them in a safe place should you require them if you lose your phone. These should not be saved in the account that you are activating 2-Step Verification.


back up codes


Step 4: Finishing Up

Once you select your backup Option simply Turn On which will activate 2-Step Verification for the PUHSD District Account. 

Turn on 2 step

Once you're finished, you'll be taken to the 2-Step Verification settings page.

Review your settings and add multiple verification methods, if desired. The next time you sign in, you'll receive a pop up on your cell phone with a verification code.


If you are still having Issues changing your password, please contact the Help Desk 


For students and staff the 1st part of the instruction to update the browser is the same:

  1. Open Chrome
  2. Go to the 3 dots in the top right corner
  3. Click “Help” then “About Google Chrome”


For staff, the update should automatically start working and it will prompt the user to relaunch if an update is needed.

Chrome Relaunch



For students, they will see this screen below and they will need to click Chrome OS settings.

Chrome Version info

This will bring students to a screen to update and when it's done it will ask them to restart the Chromebook. If you have questions or concerns feel free to contact Helpdesk at 80250 or

Google Meet

Google Meet Settings

  • There are some Meet settings that PUHSD can control. In our PUHSD domain, there are Organizational Units (OU). Staff and students are in a different OU. Having staff and students in a different OU allows for tech to adjust settings that are applied differently depending on the OU a person is in.

Ability to Record in a Google Meet

  • In Google Meet for the student OU, a student’s ability to use the built in record button to record a Meet has been off. In the Student OU, students have not had the ability to use the “record” button for a Meet their teacher or others created. It does not matter if a student joined the meeting before the teacher; students cannot use the built in record button in Meet.

    Teachers can record a Meet. All participants are notified when the recording starts or stops. When meetings are recorded, the chat conversation log is also saved. When the recording has ended, an email with the recording link is sent to the meeting organizer, and the person who started the recording.

    Teachers recording a Google Meet is highly effective and useful for many reasons. The teacher has the recording of the lesson and has the ability to post that recorded lesson in Canvas if they choose. The teacher has the chat log that can assist in any follow up questions and can be used to gauge understanding and/or participation. Synchronous class time can fly by and having the Meet recorded by you and the chat transcript sent to you is a big plus.

Use of Livestream in Meet

  • In Google Meet, people can Livestream a Meet. A Meet with a Livestream is only accessible to people that are logged into a PUHSD account. In Meet, Livestream is not Live to an outside PUHSD login. In the Student OU, students have not had the ability to Livestream a Google Meet created by you.

    Livestream can be an effective teaching strategy or a larger group communication strategy for a teacher or staff member to use. Teachers could use Livestream during synchronous time and create another method to get live interaction with students.

Students Creating their Own Meet

  • Students can create their own Meet and have been doing so since we adopted the Google platform. Students have been using our tools to study, collaborate, meet on projects etc. We encourage all of those things and more. Our system is a secure place for students to interact.

G Suite Enterprise for Education

  • PUHSD has been a Google Apps for Education (now G Suite) District since 2008. We fully adopted the platform for staff and students in 2010 and launched Scholar+ in 2013. PUHSD has full use of all the G Suite for Education core tools. A sort of recent development is G Suite Enterprise for Education. This is a paid service. Previously, PUHSD has not paid for this service as our district was an early adopter and we did not need the tools G Suite Enterprise offered. Most of those tools were not teacher tools anyway. They were tools our tech department could use behind the scenes but at that time we did not need them.

    In response to schools going to Distance Learning in March, G Suite for Education made some changes in their tools and pushed out the ability to use these functions for all G Suite districts. That means that some features that would become Enterprise features would be on for everyone but will end September 30th.

    When PUHSD went to Distance Learning in March, the district worked on many things to continue to provide world class tools to students. One of the things we weighed was the tools/functionality of Google Enterprise. As Google made some public announcements about new Enterprise tools on the horizon and as we stayed connected with the behind the scenes talks on the same issue, the tech department weighed the options and decided to work on the process to adopt G Suite Enterprise for Education. At the PUHSD School Board meeting on July 30th, the board approved G Suite Enterprise for Education.

    Currently, you have access to all the Enterprise tools and options. There have been questions that PUHSD teachers did not have access to new features but rest assured that you do. Our connection to Enterprise is being worked on but you have full access to the tools. Districts that do not go with Google Enterprise will lose some features September 30th.

Features that will Roll Out to all G Suite and Enterprise Districts

  • Google Education has not promised a fixed date on these new features that will be part of Meet. To save on making this the longest email I have sent, I have attached an image showing new tools on the horizon. These tools will be part of the built in platform, There are 3rd party extensions that you may already be using that do these same things but those are not Google tools and at times become unstable.

    Google Meet Updates

Additional moderator controls

  • Google has stated that updates to Enterprise will provide additional moderator controls for Meet. Those include a “waiting room” type function although they are not calling it that. People can be accepted to join a meeting but after being rejected twice they will not be able to ask for entry again. Teachers will be able to end the meeting for all students and nobody can rejoin. Other settings reported in the works will allow the Meet creator to mute all participants in one click, disable chat, set who can present, and a setting that requires moderators to join the Meet first before others can enter.



Disable extensions if you are experiencing issues, specifically:

  • Google Meet Attendance
  • Tab Scissors



  1. Verify your printer is plugged in and turned on
  2. Reboot the printer and your computer
    Verify that your printer is not out toner
  3. Verify that printer has paper loaded
  4. If the printer was recently moved, please verify the network cable is plugged into the original port it was previously plugged into.
    1. If the printer was moved and the cable has been moved, please restart the printer
  5. If the above steps did not resolve the issue, please contact the Helpdesk at ext 80250 or


Click on system preferences in your toolbar:

system preference icon

If system preferences isn’t on your toolbar, you can click the apple in the upper left hand corner of your screen and find system preferences there:

system preference menu

Click on Printers and scanners:

Printers & Scanner Icon

Then we click on the plus sign in the bottom left hand corner to add a printer:

printers & Scanners window

At the top of the add printer page we are going to click on the globe middle icon that says ‘IP’ on it:

Add a Printer Window

From there, we need to know the IP address of your printer, for the M402dne models, that can be found on the LCD display on the top of the printer:

The number should look something like ‘’ 


printer control panel

If your device does not have a LCD display, you should see a panel of buttons that looks something like this:


If you press and hold the button with the page and down arrow it will print out a configuration sheet.

Printer buttons

Under product settings you are looking for the IPv4 address:

product settings

After you add the printer’s IP into the address bar you want to make sure the protocol is set to “HP Jetdirect - Socket”

HP Jet Direct

After you have filled out the Address and protocol the name should automatically populate with the IP address you put in.

ip address field

We like to change that name so we know where everything is located. For this example we have chosen Heritage High School (HHS) room L225. Then the model of the printer. If you could follow this naming scheme we would be ever so grateful:

printer name field

Sometimes if you are lucky the printer's driver will auto populate, (Something like M402,403) if that is the case, click “Add'' in the bottom right corner and poof! You have installed your printer! (you may also need to click repair during this step, we are working on that)  if it still says “Generic PostScript Printer” you will have to add it manually. Continue reading.


Under ‘Use’ we are going to select a driver, click the arrows and select “Select Software…”


On this screen we are going to type “M402” (or whatever model printer you are trying to add) The list should filter out the others.

printer software

Select your driver, click ok, click add, and you should be good to go!

If you find you still can’t print (or if you were unable to add the printer) you might be on the wrong wi-fi network. Please make sure you are on the “PUHSDpsk” wifi instead of “Scholarplus.” You cannot print if you are on Scholarplus.


If the above steps did not resolve the issue, please contact the Helpdesk at ext 80250 or